Frequently asked questions

Clear answers before the first conversation.

Learn about support availability, remote service, project work, assessments, and how to get started.

Answers

What clients usually want to know.

If your situation is different, contact the team and bring the business problem.

01What home technology do you support?

Microtech supports desktops, laptops, printers, scanners, antivirus software, virus and malware issues, operating systems, applications, email software, routers, Wi-Fi, and connected devices.

02Do you provide 24/7 support?

Support availability is offered 24 hours a day, 7 days a week. The exact response path and coverage depend on the service relationship and issue scope.

03Can you support remote employees?

Yes. Microtech provides remote troubleshooting and can help with devices, accounts, cloud collaboration, access, and common home-office technology issues.

04Do you work only with businesses?

We support growing businesses, operational teams, and individuals. The website emphasizes business services because those engagements usually involve broader systems and ongoing coordination.

05Can you help with a one-time project?

Yes. Projects can include assessments, upgrades, migrations, network work, office changes, vendor coordination, and recovery from a stalled technology initiative.

06What happens during an IT assessment?

We discuss how the organization works, review current pain points and priorities, identify material risks, and recommend a practical order for next steps.

07How do we get started?

Call or email the Microtech team, or submit the contact form. Share the business problem and we will help identify the appropriate next conversation.

Still have a question?

Talk directly with the Microtech team.

Contact us
Get tech help